Warranty & insurance
What is covered,
and who covers it.
A pool is a six-figure purchase that stays in the ground for thirty years. What happens when something goes wrong is a fair question to ask before signing, and a fair one to answer before being asked.
These are the terms Robert Welty writes on a Reef quote. The written quote is the contract; this page exists so nothing on it is a surprise.
Coverage
The terms, and whose they are.
The last column is the one that matters most and the one most builders leave off. If a pump fails in year two, you need to know who to call before you need to call them.
| Covers | How long | Backed by |
|---|---|---|
| Workmanship, tile, coping and plumbing — Labour and installation on those four items. | 1 year | Reef Pools and Spas |
| Gunite structure — Structural defects in the shell Robert pours. | Lifetime, limited | Reef Pools and Spas |
| Concrete decking — Concrete failure. Stress cracks are not covered. | 1 year | Reef Pools and Spas |
| MMG Pebble interior finish | 15 years, limited | On the written quote |
| Jandy equipment | 3 years | The equipment manufacturer |
“Limited” is Robert’s own word on two of these rows rather than a hedge added here, and limited means there are conditions. Ask him what they are before you sign — he will tell you, and any builder who will not is telling you something.
Insurance
Carried on every job.
Reef Pools and Spas carries $1,000,000 in general liability cover. Where a job requires more — some communities and some commercial work do — Robert raises it for that job.
Ask any builder for a certificate of insurance before work starts, including this one. It is the single cheapest piece of due diligence available on a project this size, and the answer you get to the request tells you as much as the certificate does.
Not included
What sits outside the quote.
Named here rather than discovered at invoice time. None of it is unusual for a custom build; all of it is worth knowing before the number in front of you starts to feel like the final one.
- Engineering.Not included. Where a job requires it — a slope, a soil condition, a structural design — the engineering cost and any extra work it calls for are the customer’s. Robert says so before it becomes a question, which is the point of listing it here.
- City permitting and HOA fees. These vary by jurisdiction and by neighbourhood, and they are paid to the city or the association rather than to Reef.
- Re-sod and irrigation repair. Building a pool means machinery in a yard. Putting the lawn back is a separate scope.
Before you sign
With any builder, not just this one.
Reef publishes this because most builders do not, and because a customer who knows what to ask gets a better job from everyone they ask it of.
- Get the warranty in writing on the quote, not in conversation. Terms that only exist verbally are terms that change.
- Ask who honours each one. Builder and manufacturer warranties are different things with different claim processes, and the difference only shows up when you need it.
- Ask what “limited” excludes. Every structural warranty in this trade is limited; the question is what the limits are.
- Ask for the certificate of insurance, and check the dates on it.
Robert walks the property before anything is drawn or priced, and the written quote follows that visit. How a Reef project runs
The next conversation
Ask the hard questions
before anyone digs.
Robert answers them himself — there is no salesperson at Reef.
- Based in
- Montgomery, TX
Serving within about 100 miles - Hours
- Monday: 9am – 5pm
Tuesday – Friday: 8am – 5pm
Saturday: 9am – 4pm
Sunday: Closed